RETURNS POLICY

Faulty Products:
Please contact us immediately if your product has an issue.  Email us within three days of receiving the product with the details of issue and visual proof in the form of photographs of that issue. We will assess your claim and will contact you regarding our refund procedure.

Please do not use the product if it is faulty. This means that if you use the product, a claim of fault or defect cannot be made, and will not be accepted from COSMIC FINGERBOARDS.


Damaged items:

We have taken appropriate measures to ensure your products are packaged and delivered safely. In the circumstance that damage occurs in transit it is imperative that customers inspect and contact us immediately; within three days of receiving their product. We request that customers provide photos of any damage enabling us to determine the issue with transportation. This allows us to assess how the shipping carrier damaged the parcel for compensation.

Again, Please do not use the product if it is faulty. This means that if you use the product, a claim of fault or defect cannot be made, and will not be accepted from COSMIC FINGERBOARDS.